Main Branch :Dusit Thani Commercial Complex, Muroor Road, Opposite Al Jazeera Club Abu Dhabi
Saada Branch :Al Falah building off Murour Street, between 21 & 31, Abu Dhabi

Patient Rights & Responsibilities
Patient Rights
  1. To know the mission statement of the Yas healthcare and type of services provided.
  2. To be treated with dignity and respect, consistent with professional standards for all patients regardless of race, sex, nationality, religion, language, culture, disability, manner of payment or any other factor.
  3. To receive emergency medical care and treatment easily and quickly regardless of whether you hold insurance card or not.
  4. To be referred to a specialist/consultant for special care when there is a clinical need.
  5. To receive complete, accurate and easily understood information regarding the diagnosis, planned care, management and treatment options of the medical condition.
  6. To have access to their medical record and medical information.
  7. To seek a second opinion or to have their care transferred to another physician if they are not satisfied with the care or opinion provided.
  8. To have privacy for both person and information.
  9. To give general consent for treatment and have the general scope and limits of this consent fully explained.
  10. To receive verbal and written information about any proposed treatment and to be informed if there are any alternatives available.
  11. To have all your information kept confidential and protected from loss or misuse.
  12. To be provided assistance in difficulties of comprehension such as language
    barrier where translator will be offered.
  13. To receive information on how to make a complaint to the healthcare facility if unhappy about the lack of access to your rights, medical examination or treatment, behavior of the staff or healthcare facility safety standards.
  14. To be protected from physical assault and protect patients possessions from theft or loss during their visit/ stay in the health care facility.
  15. To have appropriate protection if they are children, disabled, elderly or vulnerable.
  16. To have adequate assessment and management of pain and respectful and compassionate care at the end of their life.
  17. To refuse or discontinue treatment against the doctor’s advice, to the extent permitted by law, after signing a form to request discharge against medical advice following an explanation of the consequences of such decision.
  18. To be involved in any decision making about your treatment and care.
Patient Responsibilities
  1. To bring your insurance card with you before availing healthcare services within this facility.
  2. To follow any specific rules and regulations of the health care facility.
  3. To Follow the treatment plan as outlined by the health care professional.
  4. To ask any questions if they are not clear about any aspect of their health care provided.
  5. To consider the rights and responsibilities of other patients and health care professionals.
  6. Not to use abusive language or display anti-social behavior to other patients, visitors or staff.
  7. To show consideration for the needs of others at all times, especially if their needs are greater than yours.
  8. To use any emergency services only for very urgent problems or when you are unable to use other health services.
  9. To give accurate information about personal details, medical history, medication you are receiving and history of allergies or sensitivity to medicines.
  10. To Face the outcomes of your own actions if you decide not to follow any advice, instructions and/or treatment plan and recommendations.
  11. To safeguard your belongings while receiving any health care treatment.
  12. To keep appointments and inform staff if you are unable to attend so that the time can be used by other patients.
  13. To be accountable for payment of any deductible or medical services excluded from the insurance scheme provided by the facility.

MOH Approval No. 7W8ERMWD-120722

Main Branch
Dusit Thani Commercial Complex, Muroor Road, Opposite Al Jazeera Club, Abu Dhabi, United Arab Emirates

Saada Branch
Al Falah building off Murour Street, between 21 & 31, Abu Dhabi, United Arab Emirates

The main visitors’ parking, located outside the building complex of the center, is available in parking B1 and in the main branch. There is a signposted as you enter the main building.

Working hours